Our Booking Conditions

Booking Conditions

Effective Date: 10/06/2025

These Booking Conditions apply to all bookings made with Kurated Travel LLC, trading as Cuba Direct ("we", "us", "our"). By making a reservation, you agree to be bound by these terms, along with our Privacy Policy and Terms of Use. Please read them carefully.

  1. How to Book
    • We have developed a convenient and user-friendly online reservation system available via our website. You may also contact us via WhatsApp, our preferred method of communication, if you need advice or assistance during the booking process.
    • Important:
      • We do not accept booking requests via email.
      • We will only begin working on your booking once payment has been received.
      • All services are considered “on request” until confirmed in writing by us.
      • A booking is only deemed confirmed once we have secured all components of your travel package and notified you accordingly.
      • If we mention a specific service (e.g., a hotel or tour) and it becomes unavailable, you are entitled to a free cancellation and full refund if no suitable alternative is offered.
  2. Payment and Pricing

    • A deposit or full payment will be required at the time of booking. The balance (if applicable) must be paid in accordance with the deadline on your confirmation invoice which if not mentioned is 10 weeks before departure.

      All prices are quoted in U.S. Dollars unless otherwise stated. We reserve the right to adjust prices due to changes in exchange rates, fuel surcharges, government fees, or other factors beyond our control.

  3. Amendments and Cancellations
    • By You:
    • Requests to change or cancel a booking must be made via WhatsApp or through your online account.
      • Amendments: If the service is non-refundable and/or non-replaceable, a change may be treated as a cancellation, and cancellation charges will apply.
      • Cancellations: Cancellations are subject to a 100% cancellation fee, unless otherwise stated. Any refunds (if applicable) will depend on the terms and conditions of the specific service provider. We will always inform you of applicable charges before finalizing any changes or cancellations.
    • By Us:
    • We reserve the right to cancel or amend your booking in the event of circumstances beyond our control (including but not limited to natural disasters, political unrest, or supplier failure). In such cases, we will offer a full refund or a suitable alternative, without any further liability to you.
  4. Travel Documents and Visas

    • You are responsible for ensuring that you hold a valid passport, visa, and any other required documentation for travel to Cuba.

      We will recommend reliable sources from which you can obtain a Cuba Tourist Card (visa), but the ultimate responsibility to obtain and hold a valid visa remains with you.

  5. Travel Authorization and OFAC Compliance (U.S. Travelers)
    • All travel to Cuba by U.S. persons must comply with the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) regulations.
      1. Our itineraries are designed to comply with the “Support for the Cuban People” category, which is the most common license used for legal travel to Cuba.
      2. If we believe your specific itinerary better fits a different OFAC travel category, we will notify you of this change in writing before your final documents are issued.
      3. You are responsible for ensuring your activities during travel remain consistent with your chosen and authorized travel category.
  6. Recordkeeping
    • In accordance with OFAC regulations, U.S. persons are required to retain records related to their Cuba travel for at least 10 years from the date of travel.
    • You are responsible for keeping copies of:
      1. Your full travel itinerary
      2. Receipts for expenses in Cuba
      3. Confirmation of services (accommodation, transportation, activities, etc.)
    • Note: For your convenience, you are not required to complete a Traveler Profile through our platform. However, it is your responsibility to maintain the necessary documentation that proves compliance with U.S. regulations.
  7. Insurance
    • We strongly recommend that you purchase comprehensive travel insurance, which includes coverage for medical emergencies, cancellations, and trip interruptions.
    • Proof of medical insurance is required for entry into Cuba.
  8. Health, Safety, and Conduct
    • You are responsible for your health and well-being during the trip. Please consult with your healthcare provider about vaccinations or travel precautions prior to departure.
    • All travelers must respect local laws and customs. We reserve the right to remove any participant whose behavior is disruptive or presents a risk to themselves or others.
  9. Limitation of Liability
    • We act as a booking agent for third-party service providers (hotels, transportation companies, guides, etc.). While we select reputable partners, we cannot be held liable for the acts or omissions of these providers.
    • We are not responsible for any loss, damage, injury, delay, or inconvenience caused by events outside our control, including but not limited to:
      • Airline schedule changes
      • Supplier failure
      • Political instability
      • Natural disasters
      • Changes to entry or travel regulations
  10. Complaints
    • If you experience a problem during your trip, please contact us immediately via WhatsApp so we can attempt to resolve the issue while you're still on-site
    • If the matter is not resolved to your satisfaction, you must submit a written complaint within 14 days of your return.
  11. Governing Law
    • These Booking Conditions are governed by the laws of the State of Florida, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts of that state.
  12. Contact Information
    • Kurated Travel LLC t/a Cuba Direct
    • Email: hello@cubadirect.com
    • WhatsApp: +5352683005
    • Business Address: 18455 NW 9th Ct. Pembroke Pines, 33029, Fl.