Our Privacy Policy

Privacy Policy

Effective Date: 10/06/2025

Kurated Travel LLC, doing business as Cuba Direct ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or interact with us.

1. Information We Collect
   • We may collect the following types of information from you:
     1. Personal Information
        • Full name
        • Email address
        • Phone number
        • Billing and shipping address
        • Payment details (processed via secure third-party payment processors)
        • Passport details and travel-related documentation (where required)
     2. Technical Information
        • IP address
        • Browser type
        • Device information
        • Pages visited, time spent on pages, and other usage data
        • Cookies and tracking technologies (see Section 6)
2. How We Use Your Information
   • We use your information to:
     • Process and manage your bookings and payments
     • Communicate with you about your travel plans
     • Comply with U.S. government regulations related to travel to Cuba
     • Improve our services and website performance
     • Send marketing communications (with your consent)
3. Legal Basis for Processing
   • We process your data based on:
     • Contractual necessity (e.g., to fulfill your booking)
     • Legal obligations (e.g., U.S. OFAC recordkeeping compliance)
     • Legitimate interests (e.g., fraud prevention, service improvement)
     • Your consent (e.g., for marketing emails)
4. How We Share Your Information
   • We may share your information with:
     • Trusted third-party service providers (e.g., payment processors, IT support, marketing platforms)
     • Government or regulatory bodies, where legally required (e.g., to comply with OFAC regulations)
     • Partners in Cuba involved in delivering your travel services (only where necessary)
   • We do not sell or rent your personal information.
5. Data Retention
   • We retain your personal data only as long as necessary for the purposes outlined above, or to comply with legal and regulatory requirements. For travelers under U.S. jurisdiction, we retain booking records for a minimum of 10 years in accordance with OFAC regulations.
6. Cookies and Tracking Technologies
   • Our website uses cookies and similar technologies to:
     • Enhance user experience
     • Analyze website traffic and usage
     • Enable certain site features
   • You can manage or disable cookies via your browser settings.
7. Your Rights and Choices
   • You may:
     • Access or correct your personal data
     • Request deletion of your information (subject to legal retention requirements)
     • Opt out of marketing communications at any time
   • To exercise your rights, email us at: hello@cubadirect.com
8. Data Security
   • We implement industry-standard security measures to protect your data, including:
     • Encrypted payment processing
     • Secure data storage systems
     • Restricted access controls
   • However, no system is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
   • Our services are not directed to individuals under 13. We do not knowingly collect data from children under 13.
10. International Transfers
    • As a U.S.-based company, your data is processed in the United States. If you are accessing our services from outside the U.S., you consent to the transfer of your data to the U.S., which may not offer the same level of protection as your home country.
11. Changes to This Policy
    • We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date above and, where appropriate, via email or website notice.
12. Contact Us
    • If you have any questions about this Privacy Policy or your personal data, please contact us